Terms of Service

General terms and conditions of the online shop orthopaediestore.de

the company

Orthopedic Store - Joachim Häßler

Joachim Hassler

Hohenheimer Straße 107

71686 Remusck

legally represented by -Joachim Häßler -

The following terms and conditions are written in German and can be loaded and printed by the customer in his main memory. On request you can under

www.orthopaediestore.de or under the e-mail address


be requested in digital or written form. They are also handed over to the customer with each delivery of goods. The downloadable address of Orthopädie Schuh & Technik, Stefanie Häßler and the authorized representative Stefanie Häßler can be taken from the invoice in particular.


Orthopädie Store Joachim Häßler operates a homepage for commercial purposes under the domain https://www.orthopaediestore.de. Orthopädie Store Joachim Häßler offers customers on these websites products, mainly health products for the foot and leg as well as shoes, for purchase over the Internet.

§ 1 product selection

The customer has the opportunity to select and order products on the website mentioned above. For each product, the customer will receive a separate product description on the respective website. The customer can click on the desired products on the website. These are collected in a virtual shopping cart and the customer receives at the end of his shopping a compilation of the products to the total final price including VAT. Prior to sending the order, Orthopädie Store Joachim Häßler, enables the customer to check the order for correctness of its content, in particular price and quantity, and correct it if necessary.

§ 2 return instruction

refund policy

You can return the goods received without stating reasons within [14 days] 1 by returning the goods. The period begins after receipt of this instruction in writing (eg as a letter, fax, e-mail), but not before receipt of the goods 2. Only in the case of goods that can not be shipped by parcel (eg bulky goods) can you also declare the return by requesting a return in writing , To meet the deadline, the timely dispatch of the goods or the return request is sufficient.

You have to bear the regular costs of the return, if the delivered commodity corresponds to the ordered and if the price of the thing to be returned does not exceed an amount of 40 euro or if you with a higher price of the thing at the time of the revocation still not the consideration or a contractually agreed partial payment. Otherwise, the return is free for you In any case, the return is at our expense and risk. The return or the return request must be made to:

Orthopedics Store Joachim Häßler, Hohenheimer Straße 107, 71686 Remseck

Telephone: 07146/4070329 Fax: 07146/4070329 E-mail: mail@orthopaediestore.de

consequences of return

In the case of an effective return, the services received on both sides are to be refunded and, if applicable, rights of use must be surrendered. In the event of a deterioration of the item and for uses (for example, advantages in use) that can not be or will not be issued in part or only in a deteriorated condition, you must pay us compensation in this respect. For the deterioration of the thing you must pay compensation only if the deterioration is due to a handling of the thing, which goes beyond the examination of the properties and functioning. 6 "Testing the properties and functioning" means testing and trying out the respective goods, as is possible and customary in a retail store. 7 Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.

§ 3 prices

The list prices apply at the time of the order as presented on the website. Prices are ex works of the Orthopädie Store Joachim Häßler including VAT without costs for packaging and shipping.

§ 4 Conclusion of contract

The offers from Orthopädie Store Joachim Häßler on the website are subject to change. As a result, Orthopädie Store Joachim Häßler is not obliged to provide services in the event of unavailability. However, the conclusion of a contract and thus a contractual commitment to the individual services will then come about, provided that Orthopädie Store Joachim Häßler has confirmed the customer's order in writing. Orthopädie Store Joachim Häßler is entitled to deliver a product of equal quality and price if the ordered goods are not available and the customer agrees to this procedure in the Bestellformular has explained. If the customer does not agree with this product, he may, at his discretion, demand, reduce or withdraw from the contract subsequent performance, compensation or reimbursement of wasted expenditure.

§ 5 Implementation of the contract

Processing orders

Orthopädie Store Joachim Häßler will process orders within 48 hours and inform the customer if the desired products are available.


As far as the ordered products are available, Orthopädie Store Joachim Häßler will deliver them within 10 working days after receipt of the order. If the products are made to measure, the time for the preparation of the order confirmation will be extended.


When you buy with a valid doctor's prescription issued in Germany, the shipping is free. For other orders, the shipping costs are variable and can be between 0.00 Euro to 7.10 Euro. For shipments abroad are calculated shipping costs in the amount of the resulting costs.

Changes, extensions, limitations of the order

Orthopaedie Store Joachim Häßler will answer short-term inquiries of the customer in connection with already placed orders concerning changes, expansions and / or limitations of the product range. Insofar as the customer wishes to change, extend and / or limit the product up to 5 working days before the planned delivery, Orthopädie Store Joachim Häßler will take this into consideration as far as possible.

§ 6 Service Hotline

Orthopädie Store Joachim Häßler provides a hotline for questions of the customer in connection with the products. This hotline is available to the customer five days a week (Monday to Friday) at normal business hours (8:30 am - 6:00 pm). Hereupon Orthopädie Store Joachim Häßler will draw the customer's attention on the bill again separately.

§ 7 Terms of payment

Orthopädie Store Joachim Häßler will issue an invoice to the customer for the ordered goods, which will be given to him on delivery of the goods. Orthopedics Store Joachim Häßler delivers against prepayment, cash on delivery or invoice. Prepayments or orders to debit credit cards are taken into account when invoicing. For delivery against invoice all invoice amounts are to be paid at the latest 14 days after receipt of the invoice.

Prices on the invoice are always retail prices including value added tax. In the case of late payment, the customer, who is the consumer, is obliged to pay default interest of 5% above the basic interest rate to Orthopädie Store Joachim Häßler, unless Orthopädie Store Joachim Häßler can prove a higher interest rate. For clients who are entrepreneurs, sentence 1 applies with the proviso that the default interest rate is 8% above the base rate.

§ 8 Warranty and liability

The customer Orthopädie Store Joachim Häßler will report any defects regarding the product and in addition will send the product at the expense of Orthopädie Store Joachim Häßler. The warranty of the provider is governed by §§ 433 ff. BGB. In the business dealings the warranty is limited to one year and Orthopädie Store Joachim Häßler is entitled to repair the product of their choice or to provide free replacement. Orthopädie Store Joachim Häßler is liable in full damage at gross negligence of their bodies and executives, basically for any culpable violation of essential contractual obligations, outside such obligations basically for gross negligence of simple vicarious agents, unless Orthopedics Store Joachim Häßler may, by virtue of commercial custom, be free to pay the amount of the typical damage foreseeable in the last two cases.

Contributory negligence of the customer is to his credit.

The liability for intent, warranty, malice and for personal injury as well as according to the product liability law remains unaffected.

The right of withdrawal does not apply to delivery of goods that are made to customer specifications or clearly tailored to personal needs.

(3) Damage and contamination should be avoided. If possible, send the goods back to us in original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If the customer no longer possesses the original packaging, he must provide suitable packaging for adequate protection against transport damage.

(4) Please send the goods back to us as an insured package and keep the proof of delivery. We also gladly refund the postage costs on request, provided that

these are not to be worn by yourself.

(5) Please send by e-mail to mail @ orthopaedies before returningtore.com or by phone

Tel. +49 (0) 0 7146 407 03 29 call us to announce the return. In this way the fastest possible allocation of the products is possible.

Please note that the preceding modalities 2 to 5 are not prerequisites for the effective exercise of the right of withdrawal.

§ 9 Force Majeure

In the event that Orthopädie Store Joachim Häßler can not provide the owed performance due to force majeure (in particular war, natural disasters), it is exempted from its obligations for the duration of the hindrance. If Orthopädie Store Joachim Häßler is unable to execute the order or delivery of the goods for more than one month due to force majeure, the customer is entitled to withdraw from the contract.

§ 10 Privacy

Orthopädie Store Joachim Häßler will comply with all data protection requirements, in particular the requirements of the Telemedia Act.

§ 11 Final provisions

Contract language is German.

Stand: 10.09.2018

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